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    RETURNS

    Last updated March 23, 2021

    Thank you for your purchase. We hope you are happy with your purchase. However, if your product is damaged or non-working, you may return it to us for an exchange only. Please see below for more information on our return policy.

    RETURNS

    All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

     

    RETURN PROCESS

    To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

     

    IVY Smoke & Vapor

    Attn: Returns

    RMA #

    320 Old Franklin Turnpike  

    Rocky Mount, VA 24151  

    United States  

    Return shipping charges will be paid by customer. 

     

    REFUNDS

    After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

     

    EXCEPTIONS    

    For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

     

    Please Note

    •         Sale items are FINAL SALE and cannot be returned.     

     

    QUESTIONS

    If you have any questions concerning our return policy, please contact us at:

    (540) 238-2151 

    [email protected] 

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